Refund policy
At Rugged Rebel Co., we take pride in delivering high-quality products to our valued customers. We understand that sometimes issues may arise, and we are committed to resolving them promptly and efficiently. Please review our refund policy below for clarification on acceptable refund and return scenarios.
1. Product Issues: We gladly accept returns and provide refunds or exchanges for products that have arrived with any of the following issues:
- Wrong Size: If you receive a product with the wrong size due to a mistake in fulfillment (e.g., you ordered size A, but received size B), we will gladly arrange a return and provide you with the correct size.
- Product Defects: If the received product has manufacturing defects, such as misprints, damages, or flaws, we will gladly arrange a return and provide a refund or replacement.
2. Non-Product Related Refunds: We do not offer refunds for reasons unrelated to product issues, such as a change of mind, ordering the wrong size, or color dissatisfaction. We strongly recommend reviewing our size charts and product descriptions carefully before placing an order to ensure a proper fit and meet your expectations.
3. Return Process: To initiate a return, please contact our customer support team within [15] days of receiving your order. We will provide you with detailed instructions on how to proceed with the return and assist you throughout the process.
4. Return Conditions: To be eligible for a refund or exchange, the returned item must be unused, unwashed, and in its original condition with all tags and packaging intact. We reserve the right to deny a refund or exchange if the returned item does not meet these conditions.
5. Refund Processing: Once we receive and inspect the returned item, we will process the refund or exchange within [15] business days. Refunds will be issued to the original payment method used for the purchase.
6. Shipping Costs: Please note that shipping costs for returns and exchanges will be the responsibility of the customer, except in cases where the return is necessary due to our error (e.g., wrong size sent). Original shipping fees are non-refundable.
7. Communication: We are committed to providing excellent customer service. If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact our customer support team. We will be more than happy to assist you.
By making a purchase on our website, you acknowledge and agree to abide by this refund policy.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website at the time of your purchase for the most up-to-date information.
1. Product Issues: We gladly accept returns and provide refunds or exchanges for products that have arrived with any of the following issues:
- Wrong Size: If you receive a product with the wrong size due to a mistake in fulfillment (e.g., you ordered size A, but received size B), we will gladly arrange a return and provide you with the correct size.
- Product Defects: If the received product has manufacturing defects, such as misprints, damages, or flaws, we will gladly arrange a return and provide a refund or replacement.
2. Non-Product Related Refunds: We do not offer refunds for reasons unrelated to product issues, such as a change of mind, ordering the wrong size, or color dissatisfaction. We strongly recommend reviewing our size charts and product descriptions carefully before placing an order to ensure a proper fit and meet your expectations.
3. Return Process: To initiate a return, please contact our customer support team within [15] days of receiving your order. We will provide you with detailed instructions on how to proceed with the return and assist you throughout the process.
4. Return Conditions: To be eligible for a refund or exchange, the returned item must be unused, unwashed, and in its original condition with all tags and packaging intact. We reserve the right to deny a refund or exchange if the returned item does not meet these conditions.
5. Refund Processing: Once we receive and inspect the returned item, we will process the refund or exchange within [15] business days. Refunds will be issued to the original payment method used for the purchase.
6. Shipping Costs: Please note that shipping costs for returns and exchanges will be the responsibility of the customer, except in cases where the return is necessary due to our error (e.g., wrong size sent). Original shipping fees are non-refundable.
7. Communication: We are committed to providing excellent customer service. If you have any questions or concerns regarding your order or our refund policy, please don't hesitate to contact our customer support team. We will be more than happy to assist you.
By making a purchase on our website, you acknowledge and agree to abide by this refund policy.
Note: This refund policy is subject to change without prior notice. Please refer to the refund policy on our website at the time of your purchase for the most up-to-date information.